# Roamify travel eSIM FAQ > Answers to the questions travelers ask most about buying, installing and using a Roamify eSIM. Plan-specific answers (calls, SMS, hotspot, unlimited data) are on each destination page. Last updated: 2026-10-08. Destination pages: https://www.getroamify.com/en/esim/[destination]/ - Help Center: https://www.getroamify.com/en/help/ ## When will I receive my eSIM? Once you purchase an eSIM, you will receive it immediately to your email address. You then just need to scan the QR code to activate the SIM. If you have not installed, activated, or used your eSIM, you can ask us to review a refund within 30 calendar days of purchase. See our refund policy for more information. ## When should I set up my eSIM? Set up your eSIM before your departure. Once you reach your destination, just activate the data plan and turn on data roaming. We recommend you print the QR code and take it with you on your vacation just in case. Remember that you need internet access to activate the eSIM. Set up is quick and you will be able to enjoy your data plan right away. ## How do I set up the eSIM on my device? Once you make your purchase, we will send you an email with precise instructions to install your eSIM in two ways; by scanning the QR code or by copying and pasting the manual installation codes. To install with the first option, it is essential that the QR code is printed or on another device. Otherwise, you can follow the manual installation instructions for your Roamify eSIM. If your device is iOS, you must enter Settings → Cellular → Add eSIM on your device and scan the QR code or paste the manual installation codes sent to your email. You must then follow the on-screen instructions to select your new eSIM for mobile data and calls. If your device is Android, follow the instructions we will email you to install your Roamify eSIM. Remember that your Roamify data plan should only be activated when you arrive at your destination. Once there, make sure to select your Roamify eSIM as your preferred option to make calls, then activate data roaming and also the Roamify calling plan. At Roamify, we want to make setting up your eSIM as easy as possible. For this reason, all our eSIM products come with complete instructions for easy setup. If you have any questions or need help, don't hesitate to contact our customer support team. We will be there for you 24/7. ## When does my data plan start? Your plan starts the moment you activate your eSIM by scanning the QR code on your smartphone. ## Do I have to activate data roaming on my device? Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your mobile settings. This will not incur any additional charges, as long as you have already set up the eSIM. ## Can I keep my WhatsApp number? You don't need to do anything to keep your WhatsApp number. You'll automatically keep your number, contacts and conversations. ## Can I use my (physical) SIM card and Roamify eSIM at the same time? Sure! You can keep your physical SIM card with your Roamify eSIM simultaneously on your device. Just make sure you choose your eSIM as your default voice line and preferred option for mobile data in your device settings. Please note that if you leave your physical SIM card activated, you might get extra roaming fees from your network provider. ## What is the network speed of the eSIM? The Roamify eSIM offers maximum speed coverage. But bear in mind that in some areas of limited coverage there may be a lower speed connection. ## How can I check how much data and minutes do I have left? To check your remaining data balance, simply log in to our web app using the access details that we sent you via email when you made your purchase. You can also check your data balance in your device's data settings. To check your remaining minutes balance for making or receiving calls, please contact our support team. We're always happy to assist you with any questions or concerns you may have. ## Can I renew or extend the data on my eSIM? Yes, you can do so by logging into your customer panel on the Roamify website. You will find the data plans you can purchase there. Once you've made your purchase, it will be activated immediately on the eSIM you have linked. ## What happens if I use up my data or my days of validity? If you use all your data or run out of days, your eSIM card will no longer work and you will lose internet connection. ## How many times can I use my eSIM card? Your eSIM can only be activated on one device. If you delete the eSIM from your device, you will not be able to reuse it. You cannot scan the QR code on two devices. ## What do I do if I delete or lose my eSIM's QR code? If you cannot find the code, please contact our 24/7 customer support team at support@getroamify.com or our online chat function. We will resend the code to your email. ## How do I get a refund? Unused eSIMs are eligible for a refund review when you send your request within 30 calendar days of purchase. To qualify, the eSIM must not be activated, installed, or used. Once an eSIM has been activated or installed, or has recorded data usage, it generally cannot be refunded. Please see our eSIM Refund Policy for the full terms. ## More - [Every Help Center article](https://www.getroamify.com/help.md) - [Pricing, payments and refunds](https://www.getroamify.com/pricing.md) - [Check if a phone supports eSIM](https://www.getroamify.com/compatible-devices.md)