For Samsung: How to fix a Roamify eSIM that isn't working

If your eSIM is installed but not connecting to the local network, follow these four simple steps!

Samsung #

Step 1: Turn Data roaming ON #

1. Go to Settings > Connections
2. Select Mobile Networks > Turn Data Roaming ON

Step 2: Manually select the Network #

1. Go to Settings > Connections
2. Select Mobile Networks > turn off Automatic Network Selection
3. Manually select the required network (the network can be found on the product page)

Step 3: Turn off all other active SIMs/eSIMs #

1. Go to Settings > Connections
2. Select SIM Manager > Turn off all other eSIMs/SIMs

Step 4: Restart your phone #

1. Press and hold the power button, then restart

Important: Do not delete your eSIM during troubleshooting, as it will become invalid once deleted. #

If connectivity issues persist after trying these steps, please contact our customer support through the website chat or the in-app chat available on our iOS or Android app.