This page explains how Roamify handles refund and cancellation requests for travel eSIM plans. We designed this policy to be clear, fair, and easy to follow before you buy, while your order is new, and after a support review. Please read each section carefully so you know which purchases can be refunded, which situations are not refundable, and how quickly requests are processed.
Most unused eSIM purchases are eligible for review when a request is submitted within 30 calendar days of purchase. To qualify, the eSIM must not be activated, installed, or consumed, and the order must be linked to your Roamify account email. We may ask for your order number and proof of payment to validate ownership.
If you purchased the wrong destination or data amount by mistake, submit a request before activation and we will review it under this policy. Where local regulations require additional consumer rights, we will follow those rights in addition to this policy.
Some situations are generally not eligible for a refund because the digital service has already started or completed. If your case is listed below, our team may still help with troubleshooting, but a monetary refund may not be available.
Send your request through our contact channel within 30 calendar days of purchase. Include the order number, purchase email, destination, and a short explanation of what happened. If there was a technical problem, add screenshots of error messages, device settings, and activation status so we can diagnose quickly.
After we receive complete details, we typically acknowledge the case within 1 business day. If additional verification is needed, we will ask follow-up questions by email. Incomplete requests may delay review, so please provide as much detail as possible in your first message.
Approved refunds are usually issued within 3 business days after final approval. Once submitted, card and payment providers may need 5 to 10 business days to post funds to your original payment method. Processing speed can vary by bank, payment network, and local holidays.
If you do not see the refund after 10 business days, contact our support team and share your order number. We will confirm the transaction reference and help you follow up with your payment provider.
