01When does my data plan start?
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This plan's days start when you install the eSIM on your phone, not when you buy it. Some other Thailand plans start differently. Each plan's page shows its rule under Activation.
02Can I make phone calls and send messages with the eSIM?
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This Thailand plan is data-only, so it has no phone number for calls or texts. Some other Thailand plans include calls, so choose one of those if you need a number. On a data-only plan you can still call over apps like WhatsApp.
03When will I receive my eSIM?
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Once you purchase an eSIM, you will receive it immediately to your email address. You then scan the QR code to install the eSIM. If you have not installed, activated or used your eSIM, you can ask us to review a refund within 30 calendar days of purchase, when the order is linked to your Roamify account email. See our refund policy for more information.
04Can I keep my WhatsApp number?
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You don't need to do anything to keep your WhatsApp number. You'll automatically keep your number, contacts and conversations.
05What is the network speed of the eSIM?
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The Roamify eSIM offers maximum speed coverage. But bear in mind that in some areas of limited coverage there may be a lower speed connection.
06Do I have to activate data roaming on my device?
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Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your mobile settings. This will not incur any additional charges, as long as you have already set up the eSIM.
07Will my eSIM have a local IP address in Thailand?
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Not always. This plan connects through a roaming partner, so websites and apps may see an IP address registered in another country rather than in Thailand. This is normal for travel eSIMs and does not change your data allowance, speed or coverage. If a service requires a local IP address, such as some banking apps or regional streaming catalogues, connect through a local network or use a VPN set to Thailand.
08What do I do if I delete or lose my eSIM's QR code?
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If you cannot find the code, please contact our 24/7 customer support team at support@getroamify.com or our online chat function. We will resend the code to your email.
09What happens if I use up my data or my days of validity?
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Unlimited data for 15 days. Network speeds can vary. When the plan's days run out, your eSIM stops working and you lose its internet connection.
10What eSIM data plan should I choose for Thailand?
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You can choose variable plans as shown above. You can contact us at any time if you're not sure which plan is best for you.
11Will the connection speed be reduced?
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This eSIM includes unlimited data for the contracted time. However, please note that the operator may reserve the right to apply a Fair Usage Policy, as it applies to all other network users. In particular, if the operator estimates the usage of more than 90GB of data in a month, it may temporarily reduce the speed to between 256-1024KB to avoid affecting other users. This limitation is intended to prevent network saturation and will be removed within 24 hours. If you think the local operator has limited your speed, please get in touch with us by chat, and we will check if there is any incidence and how to restore your rate to the maximum speed allowed by the network.
12Can I renew or extend the data on my eSIM?
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This plan can't be topped up, but some other Thailand plans can: check Top-up in a plan's details before you buy. Otherwise, buy a new Thailand plan when this one runs out.
13Can I share data with other devices?
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Yes, you can share data with other devices. You can do this by activating the hotspot on your device.
14How do I set up the eSIM on my device?
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Once you make your purchase, we will send you an email with precise instructions to install your eSIM in two ways: by scanning the QR code or by copying and pasting the manual installation codes.
To install with the first option, it is essential that the QR code is printed or on another device. Otherwise, you can follow the manual installation instructions for your Roamify eSIM.
If your device is iOS, go to Settings → Cellular → Add eSIM and scan the QR code or paste the manual installation codes sent to your email. Then follow the on-screen instructions and choose your new eSIM as the line for mobile data. Your Thailand plan is data-only, so keep your physical SIM as the line for calls and texts.
If your device is Android, follow the instructions we will email you to install your Roamify eSIM.
When you are in Thailand, select your Roamify eSIM for mobile data and turn on data roaming for it.
At Roamify, we want to make setting up your eSIM as easy as possible. For this reason, all our eSIM products come with complete instructions for easy setup.
If you have any questions or need help, don't hesitate to contact our customer support team. We will be there for you 24/7.
15When should I set up my eSIM?
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This plan's days start when you install it, so install it only when you are ready to start using it. You need an internet connection, such as Wi-Fi, to install it. When you are in Thailand, select the Roamify eSIM for mobile data and turn on data roaming for it. An installed eSIM is generally no longer refundable. See our refund policy.
16How can I check how much data I have left?
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To check your remaining data, log in to our web app with the access details we emailed you when you made your purchase. You can also check your data use in your device's mobile data settings.
17How many times can I use my eSIM card?
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Your eSIM can only be activated on one device. If you delete the eSIM from your device, you will not be able to reuse it. You cannot scan the QR code on two devices.
18How can I delete the Roamify eSIM once I've used my data?
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You don't need to delete the eSIM. But if you want to, please see how to delete eSIM on iOS and Android.
19Can I use my (physical) SIM card and Roamify eSIM at the same time?
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Yes. Keep your physical SIM for calls and texts, and choose the Roamify eSIM as the line for mobile data in your device settings. If data roaming stays on for your physical SIM, your home network provider may charge roaming fees, so turn it off for that line.
20How do I get a refund?
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Most unused eSIM purchases are eligible for a refund review when you send your request within 30 calendar days of purchase. To qualify, the eSIM must not be activated, installed, or consumed, and the order must be linked to your Roamify account email. Once an eSIM has been activated or installed, or has recorded data usage, it generally cannot be refunded. Please see our eSIM Refund Policy for the full terms.
21Which eSIM carrier will I connect to in Thailand
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Roamify's Thailand eSIM connects to Dtac, as listed for every plan on this page.