Roamify Help Center - eSIM Support, FAQs & Customer Service
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© 2026 by RoamifyFollow us on:
Have any questions?
© 2026 by RoamifyOur 24/7 support team is here to help you!
© 2026 by RoamifyFollow us on:
How do I deactivate an eSIM?
Follow these steps to deactivate an eSIM plan..
Can I have my SIM card and the Roamify eSIM active at the same time?
You can set your device to utilize your SIM card for calls and texts while relying on your Roamify eSIM for data...
Can I use my SIM card and Roamify eSIM at the same time?
Yes, you can use your physical SIM card and Roamify eSIM simultaneously, allowing you to switch between them for different network options during travel.
How does dual SIM work?
Dual SIM allows you to use two SIM cards on a single device, enabling separate lines for calls, texts, and data. It works with both physical SIM and eSIM technology.
Can I use two eSIMs at the same time?
Yes, you can use two eSIMs simultaneously on compatible devices, allowing you to manage multiple plans, such as a personal and travel eSIM, without switching.
How to activate Roamify's European Data + Calling plan
Most of Roamify's plans only require users to install and turn on their eSIM. However, some plans require an extra step or two. Specifically, Roamify's European Data + Calling plan.
What are my options for calling if I have a data only eSIM?
Even if you have a data only eSIM, there are many different options for calling as there are hundreds of third party applications to choose from. ..
Can I use tethering (Personal Hotspot)?
Most Roamify eSIMs allow you to share data through Wi-Fi with other devices...
When should I install my eSIM?
To set up your eSIM successfully, you will need a Wi-Fi connection. We recommend installing and activating your eSIM just before your departure...
How to install and activate an eSIM on the Huawei?
To install and activate an eSIM on a Huawei device, follow the steps provided in your carrier's instructions, ensuring your phone supports eSIM functionality.
How to install eSIM on the Samsung Galaxy S22 device?
Install eSIM on Samsung S22 device
How can I check my current data usage?
Learn how to check your current data usage on your eSIM to monitor your consumption and avoid exceeding your data limits with Roamify.
Can I use my eSIM as dual SIM?
Yes, you can use your eSIM as a dual SIM on compatible devices, enabling you to manage both a physical SIM and an eSIM for different networks or plans.
How do I set up my eSIM?
To set up your eSIM, simply follow the instructions provided with your activation QR code. Scan the code through your device's settings to complete the process.
Installing on an Samsung device
How to install eSIM on Samsung device
What is eUICC and how does it work?
eUICC (Embedded Universal Integrated Circuit Card) is a technology that enables remote provisioning and management of eSIMs, offering flexibility for mobile device connectivity.
Does my eSIM allow me to use all apps and websites?
You can use most apps and websites with a Roamify eSIM, as long as there are no restrictions imposed by the specific app or site.
Do I receive the QR code right after purchasing?
As soon as you make the purchase, we send out the eSIM QR code. You should expect to receive an email within a few minutes...
How to activate Roamify's Africa eSIM
Roamify Africa eSIM
Can I use iMessage/Facetime with my Roamify eSIM?
Yes! iMessage/Facetime are both compatible with your eSIM...
What are the two main ways to install a Roamify eSIM?
Downloading and installing an embedded SIM Card isn't as complicated as it might seem. You can choose from one of the two methods:
Why am I receiving text messages on my eSIM?
Receiving text messages on your eSIM could be due to carrier settings, network configurations, or the activation of services linked to your eSIM plan.
What is iSIM and how does it work?
iSIM (Integrated SIM) is a new technology that integrates the SIM functionality directly into a device’s main processor, eliminating the need for a physical SIM card.
How do I install a Roamify eSIM manually on my Samsung Galaxy device?
To install a Roamify eSIM manually on your Samsung Galaxy, go to Settings, select "Mobile Network," then "Add Mobile Plan," and enter the provided eSIM details.
Installing on an IOS device
There are two main methods to install a Roamify eSIM on an IOS device. The QR code method and the Manual method. We always recommend you use the QR code method as it is the most straightforward...
How do I set up a hotspot on an iPhone?
Go to Settings > Mobile Data > Personal Hotspot, and let others connect...
What is an international data plan?
An international data plan allows you to use mobile data while traveling abroad, ensuring you stay connected without excessive roaming charges.
How to activate Roamify's Japan Unlimited Data Plan for Android
Roamify Android eSIM install instruction for Japan unlimited data plan
When does my eSIM data plan start?
Your Roamify eSIM data plan starts as soon as you activate it, allowing you to begin using your data immediately, based on your selected plan's start date.
How can I top up (add more GB) a Roamify eSIM?
You can easily top up (add more GB) via the Roamify App or Roamify website (please note - not all eSIMs have a top up availability)...
Can I use WhatsApp with my Roamify eSIM?
Absolutely! When you get an eSIM, your WhatsApp number stays the same, meaning you keep your number, conversations, and contacts...
Can I receive phone calls on my primary number?
Having a data-only eSIM doesn't mean you can't use another line for calls and texts. Simply enable your primary line and set it as the Default Voice line...
What happens to unused data after the end of my plan?
Unused data expires at the end of your plan and cannot be carried over to the next cycle, so be sure to use all your data before the plan ends.
How can I check how much data I’ve used?
You can check your data usage by accessing the settings on your device or through your Roamify account to monitor your remaining data and usage details.
My QR code is not working. What should I do?
If your QR code isn't working, ensure you're scanning the correct code for your eSIM. Try restarting your device or contact support for further troubleshooting.
Installing on an Android device
There are two main methods to install a Roamify eSIM on an Android device. The QR code method and the Manual method. We always recommend you use the QR code method as it is the most straightforward...
How do I set up a Hotspot on Android?
Just go to Settings > Network & Internet, tap on Wi-Fi Hotspot / Connection Sharing, and turn on your hotspot...
APN Configuration for Roamify eSIMs: Step-by-Step Setup Guide
Learn how to configure the APN settings for your Roamify eSIM to ensure optimal network connectivity and seamless data usage while traveling.
What happens to the unused data after the validity period?
The validity period is the time during which you can use your eSIM data package. Once the validity period ends, you cannot use any remaining unused data.
