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© 2023 მიერ Roamifyგამოგვყევით:
გაქვთ რაიმე შეკითხვები?
© 2023 მიერ Roamifyჩვენი 24/7 მხარდაჭერის გუნდი აქ არის დაგეხმაროთ!
© 2023 მიერ Roamifyგამოგვყევით:
March 3, 2024 09:28
Using and Installing an eSIM
There are several reasons you might be having trouble scanning your QR code.
We have created a checklist so you can quickly identify the problem:
If you’ve checked whether your phone is compatible, you can move on to step 2.
If you’re unsure, check our updated list to see if your phone model appears there.
You also need to ensure that your device is unlocked and compatible.
Turns out your phone isn’t compatible. Get in touch, and we’ll find a solution.
You cannot scan the QR code from your phone’s camera.
You must go to your phone’s settings menu and follow the correct process so your phone knows you’re scanning an eSIM.
For more information on setting up your eSIM, check the relevant guide for your device:
You cannot install an eSIM without a Wi-Fi connection.
If you’re not connected, you won’t be able to scan the QR code properly.
We recommend installing an eSIM at home before you travel so you have a reliable Wi-Fi connection.
Important: Scan the code to install your eSIM, but do not activate it for mobile data yet. Wait until you arrive at your destination to activate data roaming.
If your QR code still isn’t scanning, there might be a problem with your phone’s camera.
Every eSIM has a reference number that you can use to activate it.
At Roamify, we send you the reference number in the same email as your QR code.
When prompted to scan the QR code, tap “Enter Details Manually” and input the data sent to you for the manual installation.
An eSIM QR code can only be scanned once.
It will not work if you try to scan it multiple times, and you might receive a message saying: “Data plan cannot be added.”
You might have already installed your eSIM successfully, so go to your SIM card manager/Cellular settings to check whether the eSIM is in your phone.
If your eSIM has not been installed, contact us via our website.
If you’ve tried all the methods above and still can’t scan your QR code, please get in touch with us directly via our online chat.
Our customer support team works 24/7, and we’re sure to find a solution!