Ezomthetho

Zulazula Inqubomgomo Yembuyiselo Nekukhansela

Leli khasi lichaza ukuthi i-Roamify iyisingatha kanjani izicelo zembuyiselo nezokukhansela zezinhlelo zokuhamba ze-eSIM. Sidizayine le nqubomgomo ukuthi icace, ingenzeleli, futhi kube lula ukuyilandela ngaphambi kokuthenga, kuyilapho i-oda lakho lilisha, nangemuva kokubuyekezwa kosekelo. Sicela ufunde isigaba ngasinye ngokucophelela ukuze wazi ukuthi yikuphi ukuthenga okungabuyiselwa, yiziphi izimo ezingenakubuyiselwa imali, nokuthi izicelo zicutshungulwa ngokushesha kangakanani.

Kugcine ukubuyekezwaDecember 9, 2023 20:07

Inqubomgomo Yokubuyiselwa Imali #

Kubuyekeziwe: Julayi 29, 2023

Uma unganelisekile ngolwazi lwakho lwe-eSIM, sicela usazise! Uma uhlangabezana nezinkinga zokuxhuma, singanikeza ukubuyiselwa imali ngokuphelele noma okuyingxenye, kuye ngesimo.

Kukhona izimo ezithile ezisebenzayo, ngakho qiniseka ukuthi ubuyekeza imigomo yethu engezansi.

Le migomo yokukhansela nokubuyisela isebenza kuzo zonke izinkokhelo ezenziwe esitolo esiku-inthanethi getroamify.com ngaphandle kokuhlukile.

Lapho ungathola ukubuyiselwa imali: #

Uma i-eSIM yakho ingasebenzi ngenxa yenkinga ngeRoamify noma umhlinzeki wokuxhuma, singanikeza ukubuyiselwa imali ngokuphelele noma okuyingxenye.

Ngaphambi kokucubungula ukubuyiselwa imali, sicela ukuthi:

Xhumana nethimba lethu lokusekela (dveer@getroamify.com) ukuze ubike isenzakalo sokuxhuma
Nikeza ulwazi nezithombe-skrini ukuze ithimba lethu likwazi ukubona inkinga

Ithimba lethu lokusekela liyatholakala amahora angu-24/7, futhi sivame ukuphendula phakathi kwemizuzu embalwa.

Uma inkinga yokuxhuma ingeke ixazululwe, iRoamify izobuyisela i-oda lakho.

Uma i-eSIM ingakaze ixhunywe ku-inthanethi, singanikeza ukubuyiselwa imali ngokuphelele ngaphandle kwenkokhelo encane yokuphatha. Uma i-eSIM iyekile ukusebenza noma isebenze isikhashana kuphela, singanikeza ukubuyiselwa imali okuyingxenye ngezinsuku obungaxhunyiwe ku-inthanethi, sinciphisa izinsuku lapho ubunokuxhumeka.

Kuzo zombili izimo, iRoamify inelungelo lokunciphisa izindleko ezincane zokuphatha ezimalini ezibuyiselwe.

Khumbula ukuthi isikhathi sethu sokuphendula mayelana nesicelo sakho sokubuyiselwa imali siphakathi kwezinsuku zokusebenza ezi-3 kuya kwezi-5. Uma usuthole impendulo yethu, ukubuyiselwa imali yakho kuzobonakala ku-akhawunti oyikhokhele ngayo, kuye ngebhange lakho, phakathi kwezinsuku zokusebenza ezi-5 kuya kwezi-10.

Lapho ungeke uthole ukubuyiselwa imali: #

Asikwazi ukunikeza ukubuyiselwa imali uma usinika ikheli le-imeyili elingalungile ngesikhathi sokuthenga. Singadlulisela i-eSIM kwelinye ikheli le-imeyili, kodwa asikwazi ukuqinisekisa ukuthi ngeke isetshenziswe ngumnikazi wekheli le-imeyili elingalungile, okusho ukuthi ayikwazi ukubuyiselwa imali.
Asikwazi ukunikeza ukubuyiselwa imali uma idivayisi yakho ingahambisani ne-eSIM noma ivaliwe. I-Roamify inikeza uhlu lwamadivayisi ahambisanayo kuwebhusayithi yayo, futhi amakhasimende angabuza uma idivayisi yabo ihambisana ngokuxhumana nethimba lethu lamakhasimende.
Asikwazi ukunikeza ukubuyiselwa imali uma usushintshe umqondo wakho noma ungabe usayidinga i-eSIM.
Asikwazi ukubuyisela imali nganoma yisiphi esinye isimo esingachazwanga kuleli khasi.

Ngingayicela kanjani imali ebuyisiwe? #

Sicela uxhumane nathi ku-support@getroamify.com

Uma uhlangabezana nenkinga yokuxhumeka nge-eSIM yakho, xhumana nathi lapho inkinga yenzeka. Ithimba lethu lizoqinisekisa kuqala ukuthi i-eSIM yakho ilungiselelwe kahle. Uma inkinga iqhubeka ngemuva kokuthi i-eSIM ilungiselelwe kahle, ithimba lethu lizoqhubeka nenqubo yokubuyiselwa imali.