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هل لديك أي أسئلة؟
© 2023 بقلم Roamifyفريق الدعم لدينا على مدار الساعة هنا لمساعدتك!
© 2023 بقلم Roamifyتابعونا على:
November 23, 2024 00:27
Troubleshooting
After deleting an eSIM from your iPhone, iOS sometimes retains a ghost entry in Settings > Cellular. This happens because the eSIM profile is removed from the carrier network but the local device record isn’t fully cleared — a known issue on iOS 16 and earlier, though it can occur on newer versions too.
This guide walks you through how to completely remove a deleted eSIM from your iPhone.
When you delete an eSIM, iOS removes the carrier profile but may leave behind a residual entry in the Cellular settings. This ghost entry can show up as an unnamed plan, a greyed-out line, or trigger an “Update Contacts” prompt. It’s a cosmetic iOS bug in most cases — the eSIM is no longer active — but it can be confusing and is worth clearing up properly.
You might need to erase your eSIM if:
Important: Don’t erase your eSIM as a troubleshooting step unless directed to by your carrier. If you erase your eSIM, you’ll need to contact your carrier to get a new one.
If the entry still appears after restarting, continue to the steps below.
If the eSIM entry persists after following the steps above:
Note: Resetting network settings will also remove saved Wi-Fi passwords and VPN configurations. Make sure you have those details handy before proceeding.
If your iPhone shows an “Update Contacts” prompt after deletion, this is a separate iOS behavior tied to the eSIM’s associated phone number — not a sign that the eSIM is still active.
The fix is simple: tap “Update Contacts” and the prompt will dismiss. The eSIM entry will disappear from your Cellular settings.
If you’re preparing to sell or give away your iPhone, you can erase your eSIM as part of a full device reset. Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings. During this process, iOS will ask whether you want to keep or erase your eSIM — choose Erase to remove it completely.
If the eSIM still appears after following all of these steps, contact the Roamify support team via live chat on the website. We can assist with account-level removal if needed.
You may also find these guides helpful: