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November 19, 2024 23:22
Self Serve Guide
If you encounter the error 'Invalid QR code' while installing your eSIM, it usually indicates that the eSIM has already been installed.
To confirm if your eSIM is already installed, you can:
1. Go to Settings > Cellular
2. See if you have any new eSIMs
1. Go to Settings > Connections > SIM Card Manager
2. See if you have any new eSIMs
1. Go to Settings > Network and Internet > SIMs.
2. See if you have any new eSIMs
If you still can't find your eSIM please reach out to support!